Field Service Representative

At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary:

Responsible for being the technical expert within the Distributors service team, advisor to distributors technicians, business partners & customers on all HVAC products, Service & Parts. The FSR makes recommendations based on the outcome of the Service Technician Assessment Tool for the development & training of all HVAC technicians including making recommendations to service manager for hiring/firing/discipline issues & promotion of technicians.

Responsibilities:

• Position requires extensive knowledge of air conditioning theory and practical experience coupled with extensive knowledge of HVAC service industry practices & related legislation including health & safety & environmental compliance.

• Responsible for the training and development of service technicians who perform the repair/retrofit/ replacement/ maintenance/start-up/in warranty service/general service of customer's HVAC equipment & systems in order to build strong, effective and high performing teams

• FSR should execute hand-on & on-site trainings for Distributors engineers and technicians

• Develop training plan for Distributors service technicians based on results of assessment

• Works to a current and evolving action plan designed to identify & meet the training needs of Distributors technicians to meet Trane and Distributors HVAC solution requirements.

• Develop multiple relationships with key associates in the Trane manufacturing, training, technical service & sales groups.

• Provide knowledge & consultation in the form of developing HVAC system related solutions for technical problems to associates, customers & partners as required.

• Ensures DISTRIBUTORS are equipped in tools & specialist equipment necessary to provide right quality of HVAC services & meet all legislative requirements & makes recommendations for tool & specialist equipment purchases to DISTRIBUTOR service manager.

• Function as lead technical as on site troubleshooter when Distributors technicians are unable to solve specific problems - liaises with manufacturing on technical & quality issues.

• FSR should have experience, knowledge and skills in order to perform standard service technician activities by him/herself... (maintenance, repairs, advanced services, etc)

• Provide customer training & Distributors technician training on site as required.

• Must act as project manager on site for projects as dictated by business need & be prepared to work as lead technician to close out projects as required.

• Responsible for disseminating service bulletin's, best practice, legislative, environmental & health & safety information to technicians, associates & customers when required.

• Manages productivity by generating parts reports and optimizing warranty cost.

Qualifications:

• Position requires extensive knowledge of air conditioning theory and practical experience coupled with extensive knowledge of HVAC service industry practices & related legislation including health & safety & environmental compliance.

• Responsible for the training and development of service technicians who perform the repair/retrofit/ replacement/ maintenance/start-up/in warranty service/general service of customer's HVAC equipment & systems in order to build strong, effective and high performing teams

• FSR should execute hand-on & on-site trainings for Distributors engineers and technicians

• Develop training plan for Distributors service technicians based on results of assessment

• Works to a current and evolving action plan designed to identify & meet the training needs of Distributors technicians to meet Trane and Distributors HVAC solution requirements.

• Develop multiple relationships with key associates in the Trane manufacturing, training, technical service & sales groups.

• Provide knowledge & consultation in the form of developing HVAC system related solutions for technical problems to associates, customers & partners as required.

• Function as lead technical as on site troubleshooter when Distributors technicians are unable to solve specific problems - liaises with manufacturing on technical & quality issues.

• FSR should have experience, knowledge and skills in order to perform standard service technician activities by him/herself... (maintenance, repairs, advanced services, etc)

• Provide customer training & Distributors technician training on site as required.

• Must act as project manager on site for projects as dictated by business need & be prepared to work as lead technician to close out projects as required.

• Responsible for disseminating service bulletin's, best practice, legislative, environmental & health & safety information to technicians, associates & customers when required.

• Manages productivity by generating parts reports and optimizing warranty cost.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.