Field Service Technician

Description

SAIC is looking for an experienced, energetic and motivated Field Service Technician to join our Land Border Integration team in the Buffalo, NY area. As a Field Service Technician working for SAIC you will have a fast moving, challenging, and highly rewarding position keeping the infrastructure running that helps SAIC keep our borders safe.

Travel Requirements

• Travel to US Customs Ports of Entry and Border Patrol locations in the Buffalo and Northern NY Border locations.

• Daily area of coverage could include sites up to 150 miles from home base.

• Mileage will be reimbursed at the prevailing government rate.

• Reliable transportation with insurance.

• Substantial toolkit to support installation and maintenance activities will be provided.

Responsibilities

• Perform routine maintenance and inspections at Ports of Entry on deployed equipment, including but not limited to License Plate Reader (LPR) equipment, RFID, network/power, signage, and communication devices.

• Diagnose and troubleshoot equipment malfunctions to identify root causes and implement timely repairs to minimize downtime.

• Install new equipment and systems according to specifications and SOPs provided by SAIC deployment management.

• Collaborate with internal teams and external vendors to coordinate equipment upgrades, replacements, and enhancements.

• Adhere to all CBP and SAIC IT Security, physical security, and operations security policies.

• Document accurate records of equipment maintenance activities, including maintenance schedules, repair histories, and inventory levels.

• Adhere to safety protocols such as OSHA and local regulations while performing maintenance and repair tasks at Ports of Entry.

• Respond promptly to emergency repair requests and provide on-call support as needed during business hours Monday-Friday.

• Maintain a professional and courteous demeanor when interacting with Customs and Border Protection personnel, Border Patrol, vendors, and the traveling public.

Qualifications

Required Qualifications

• Bachelor's degree and 2 years of experience as a Field Service Technician OR high school diploma and 6 years of experience as a Field Service Technician.

• Ability to drive daily to job sites, sometimes up to 150 miles away.

• May travel to other locations on the U.S. border to assist with installations and ticket resolutions for up to two weeks.

• Additional technical certifications or vocational training preferred.

• Proven experience as a field technician or similar role, preferably in a law enforcement or border security environment.

• Strong technical skills with the ability to troubleshoot and repair complex electronic and mechanical systems.

• Proficiency in using diagnostic tools, hand and power tools, and computer software for equipment maintenance and repair.

• Excellent communication skills with the ability to convey technical information clearly and effectively to non-technical stakeholders.

• Detail-oriented with strong organizational skills to maintain accurate records and documentation.

• Ability to work independently with minimal supervision and collaborate effectively within a team environment.

• Flexibility to adapt to changing priorities and work schedules in a fast-paced and dynamic environment.

• Understands basic electrical wiring principles (low voltage only).

• Technically proficient with signal cabling such as CAT 6 and coaxial to include testing and termination.

Desired Qualifications

• Active DHS Public Trust is highly desired.

• Understanding of multimode fiber installation and troubleshooting is highly desired.

Citizenship / Clearance Qualifications:

• US Citizenship is required.

• Candidate must be able to obtain DHS Public Trust prior to starting work.

• CBP Background Investigation requires drug screen prior to starting.

Target salary range: $75,001 - $85,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2403459

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit ~~~. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability