Funeral Director - Advance Planning

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The Advance Planning Funeral Director is accountable for serving client families by making pre-need arrangements with a focus on community engagement and advance-planning services. This role is responsible for serving families across multiple communities centered on various locations and provides exemplary personalized service. This role plays an essential role in generating revenue for the location as well as acting as the primary contact for families.

JOB RESPONSIBILITIES

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day

• Obtains referrals from families served by the location

• Networks and builds community and civic relationships

• Explains and presents presentations to families served and referred families

• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner

• Connects with families through listening, honest communication and genuine concern

• Develops an understanding of each family's unique needs and offers solutions that provide value to them

• Stays in touch with families to ensure satisfaction

• Prepares for all appointments and performs all procedures with professionalism and attention to detail

• Follows through on all customer problems and requests

• Builds trust-based relationships to earn the right to ask for referrals

• Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future

• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service

• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales

• Shares family concerns with rest of the SCI team

MINIMUM Requirements

Education

• Graduated from an accredited school or college of mortuary science

Certification/License

• Current Funeral Director license within the practicing state

• Valid state driver's license with driving record in good standing required to operate company owned vehicles

• May require the associate to obtain and maintain an insurance license in any state in which he/she conducts sales.

Experience

• Industry experience is preferred

Knowledge, Skills and Abilities

• High level of integrity, dedication, and desire to succeed

• Proficient with computers and technology with knowledge of MS Office Tools

• Desire to help others and earn a competitive income

• Ability to work well as part of a team and independently

• Creative, outgoing, and energetic

• Same as above

Work CONDITIONS

Work Environment

• Work indoors and outdoors during all seasons and weather conditions

• Comply with Field dress code policy

Work Postures

• Frequent, continuous periods of time standing or sitting, up 6 hours per day

• May climb stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

• Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps

Work Hours

• Working beyond "standard" hours as the need arises

Postal Code: 03431-0692

Category (Portal Searching): Sales

Job Location: US-NH - Keene

Job Profile ID: S00162

Time Type: Full time

Location Name: Foley Funeral Home