General Manager - Airport Operations, Guam

Description

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world? At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Key Responsibilities:

Responsible for overall direction of United Airline's airport operations in defined region. Directs GUM/SPN airport operations activities. Establishes or implements goals and standards, service levels, costs, and safety requirements which includes coordinating with airport authorities and other government-sponsored entities to security checkpoint and baggage screening requirements in accordance with U.S. TSA security directives, mandates and GSC responsibilities. Monitors all performance against plans and initiates corrective actions to improve results. Resolves and rationalizes equipment, facilities, staffing and training needs to achieve station operations goals and fulfills all landlord responsibilities. Leads community engagement activities as United is the largest employer on Guam.

• Responsible for day-to-day operational performance of assigned international outstation. Maintains a safe, clean and reliable operation. Acts as Chief Safety Advocate for the subregion, and directs the airport operational activities for all airport lines of service including customer service, ramp service, and station control center/operations. Ensures that station safety goals and initiatives are met.

• Directs station activities to ensure outstanding customer service, which includes mainline and STAR Alliance partner airlines. Leads the focus on customer satisfaction & continuous improvement activities and initiatives.

• Responsible for performance management and ongoing professional developmental support of team members. Coaches and mentors new leaders including managers and representatives.

• Responsible for maintaining a positive employee relations work environment and collaborative relationships with applicable labor groups. Maintain strong working relationships with OAL, airport authorities, vendors, government authorities (FAA / TSA / CBP), internal divisions, and labor union. Represents United Airlines for airport activities to local government and airport authority, along with relevant USA agencies such as TSA international field offices, U.S. aviation security representatives, FAA, and aviation organizations such as ICAO, IATA, airline committees, etc.

• Maintains station facilities, equipment, and professional appearance standards for all United and vendor employees.

• Responsible for compliance with Stations controls and Internal Audit standards.

• Owns the station budget, staffing forecasts and resource requirements. Provides budgetary oversight for all aspects of the subregion's Airport Operations (AO) finances in coordination with plan/forecast.

• Lead and negotiate vendor service contracts as required. Coordinates the implementation of contract services & vendor relationships as applicable.

• Ensures that corporate and divisional messages are clearly communicated to station employees and vendor representatives as well as closely followed.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.x

Qualifications

What's needed to succeed (Minimum Qualifications):

• Bachelor's degree or 4 years of relevant work experience

• 8 - 10 years of leadership experience in an airport services environment or equivalent experience

• Familiarity of Union contracts/work council requirements.

• Knowledge of airport operations to include hub operations, terminal / ramp operations and ATO, and related technology.

• Ability to work in a dynamic, fast paced operational environment.

• Knowledge of station controls and Internal Audit standards.

• Analytical thinking, goal-directed leadership and service-oriented performance.

• Strong communication, interpersonal, and problem solving skills.

• Proven ability to develop and empower personnel.

What will help you propel from the pack (Preferred Qualifications):

• Lean Six Sigma Green Belt or Black Belt

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact ~~~ to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT