Help Desk Technician

Description

MMNA is looking for a Help Desk Technician to join their team. This person will be responsible for Tier 1 tasks (reset passwords, remote assistance for users in field to connect to VPN, make sure laptops are prepared for new users, testing laptops to make sure everything works according to onboard, proper network access, etc.) MMNA uses ServiceNow from a ticketing perspective - this candidate must know how to create a ticket, update the ticket, and know how to solve & close tickets within ServiceNow. This help desk supports all Corporate employees as well as Canada and Mexico!

Skills

Help desk support, Troubleshooting, Customer service, Service desk, Active directory, Office 365, Servicenow, Technical support

Top Skills Details

Help desk support,Troubleshooting,Customer service,Service desk,Active directory,Office 365,Servicenow,Technical support

Additional Skills & Qualifications:

• PC hardware - Imaging experience - Call center experience

Experience Level

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.