Intern - Client Experience & Insight

Description

Location: On site at location listed in job posting.

Our 10-week internship offers a comprehensive and immersive experience for students interested in gaining practical knowledge and skills in the banking industry. Each week, you will be exposed to different leaders and aspects of the line of business. You will have the opportunity to complete tasks that will help you understand the day-to-day operations of a bank and develop a well-rounded skillset. Additionally, you will have the chance to receive guidance from experienced professionals in the field, participate in meetings, and network with other interns and associates. By the end of the 10 weeks, you will have gained valuable insights, built a solid foundation in banking practices, and potentially set the stage for future career opportunities at First Horizon.

Work schedule and number of hours worked weekly ( minimum: 15- 25 Hours ) are flexible, within normal business hours.

The Intern will learn and assist with the day-to-day duties of the Insights and Experience Team, including:

• Data Analysis- Deep dive into data sets to extract actionable insights, utilizing both descriptive and inferential statistical techniques to understand trends and inform strategic decisions.

• Research Mastery- Conduct both quantitative and qualitative research, ranging from surveys and questionnaires to interviews and focus groups, tp gather critical data that support business objectives.

• Human-Centered Design Implementation- Apply principles of human-center design in project workflows, ensuring that our solutions and innovations are always aligned with user needs and expectations.

• Competitive Intelligence Gathering- Keep a pulse on industry trends and competitor strategies through meticulous research, providing regular updates that will keep our team ahead of the curve.

• Data Storytelling- Craft compelling stories from data findings, transforming complex analytics into understandable, visually engaging presentations that resonate with stakeholders across the organization.

• Strategy Planning Support- Assist in the development of short and long-term strategic plans, participating in brainstorming sessions, and contributing to the creation of innovative, forward-thinking solutions that enhance client satisfaction and growth.

Qualifications:

• Full-time student undergraduate student with anticipated graduation date between December 2024 - June 2025

• GPA of 2.75 or above

• Strong interest in business and finance, though no specific major is required.

• Resourcefulness, team-orientation, enthusiasm, entrepreneurial spirit

• Demonstrated leadership and self-development (work, campus)

• Ability to interface and network with people at all levels of the organization.

• Strong communication and collaboration skills

• Strategic and critical thinking skills

About Us

First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights

• Medical with wellness incentives, dental, and vision

• HSA with company match

• Maternity and parental leave

• Tuition reimbursement

• Mentor program

• 401(k) with 6% match

• More -- ~~~/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)