• IT Clinical Informatics Support Specialist

    CommonSpirit HealthEnglewood, CO 80113

    Job #2697384525

  • Overview

    CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

    The Clinical Informatics Support Specialist supports, communicates, and organizes implementations,

    optimization, system upgrades, new-user education, troubleshooting and general needs of end users within a

    care setting. Functions as a subject matter expert and liaison; developing and maintaining relationships with

    end users to ensure efficient use of clinical and business systems. Assist in evaluation and development of

    current and future state workflows. Works collaboratively to optimize training, curriculum, and outcomes.

    Must maintain relevant credentials.

    Responsibilities

    *onsite 3 days a week and remote 2 days. M-F, normal business hours unless we have a go live to support.

    • Supports and optimizes clinical information system capabilities to meet the organization's goals of quality

    patient care, operational efficiency, and regulatory compliance.

    • Participates in workflow design and development; project implementation; documentation; and end user

    training.

    • Understands and utilizes evidence-based practice in initial and ongoing EHR training and competency to end

    users

    • Contributes to training curricula, communication and change management for technology changes,

    upgrades, and downtimes to customers

    • Responsible for problem solving, assessing processes and issues, and collaborating with other staff and

    physicians to develop solutions resulting in efficient and functional workflows for end users of our software

    applications.

    • Participates in projects, meetings, and workshops. Gathers information from end users as needed. Escalates

    appropriately. Prioritizes responsibilities and organizes workload to ensure that work is successfully completed

    within deadlines.

    • Promotes the role of informatics and training by building relationships with customers, through positive

    interaction, problem identification and resolution

    • Frequent travel (10%-50%) is required

    • May be required to work after hours and variable shifts and weekends to meet client needs

    The job summary and responsibilities listed above are designed to indicate the general nature of the work performed

    within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job

    responsibilities required of employees assigned to this job. Employees may be required to perform other duties as

    assigned.

    Qualifications

    Required Education and Experience

    3 years' healthcare experience

    Understanding of hospital, ambulatory, and post-acute care operations,

    interdepartmental processes, interactions, and workflows in the healthcare setting

    Basic proficiency with PC software applications

    Experience with process improvement and/or information systems within a clinical

    setting, preferred

    Epic experience, preferred

    Team-oriented individual, demonstrates professional work and the ability to work

    with minimal supervision

    Preferred: Prior experience providing application support may be accepted in lieu

    of clinical background; and, clinical background is highly desired.

    Required Licensure and Certifications

    High School Diploma/G.E.D. - Required

    After being hired, must successfully complete the Epic Credentialing process which

    includes a satisfactory presentation of a trial lesson to a panel, and passing of a

    written proficiency exam with a minimum score of 85%

    Required Minimum Knowledge, Skills,

    Abilities and Training

    Strong communication and leadership skills with ability to work with a diverse

    work force in all levels of the organization. Must be self-driven and able to work

    autonomously.

    Special skills preferred include

    Strong problem-solving skills with a creative and open-minded approach.

    Ability to manage project tasks and timelines

    Strong communication skills with ability to facilitate groups toward consensus

    Ability to organize priorities and tasks effectively

    Proficiency in commonly used software programs

    Ability to effectively train others and simplify complex topics

    Pay Range

    $27.84 - $40.36 /hour

    We are an equal opportunity/affirmative action employer.