IT Help Desk Support (Onsite)

Description

Core-Mark, a Performance Food Group Company, is part of a Fortune 150 company that continues to grow as an industry leader in fresh and broad-line solutions to the convenience retail industry. Our reputation of empowering customers, employees, and communities has allowed us to build over $17 Billion in revenue. Through our distribution centers, we offer a full range of products, programs, and solutions to customers across the U.S. and Canada.

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more

• Growth opportunities performing essential work to support America's food distribution system

• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Click Here for More Benefits Information (~~~)

Responsibilities:

• Provides technical support to internal and external users of the computer system.

• Logs and solves problems in a strong customer service fashion.

• Answers user inquiries regarding computer software or hardware operation to resolve problems.

• Enters commands and observes system functioning to verify correct operations and detect errors.

• Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

• Installs and performs minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

• Reads technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

• Refers major hardware or software problems or defective products to vendors or technicians for service.

• Develops training materials and procedures, or train users in the proper use of hardware or software.

• Confers with staff, users, and management to establish requirements for new systems or modifications.

• Other duties as assigned.

Requirements:

• High School Diploma or Equivalent

• MCP, A+ and Net+ Experience a plus

• Call center experience

• Extensive knowledge in troubleshooting/diagnosing of computer hardware and network problems and providing resolutions

• Ability to establish credibility to build and maintain strong relationships with customers, management, and other IT professionals.

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy (~~~) ; (2) the "EEO is the Law" poster (~~~) and supplement (~~~) ; and (3) the Pay Transparency Policy Statement (~~~) .