IT Support Analyst

Description If you're looking for a role as a Help Desk Analyst, a growing company partnering with Robert Half needs someone to support local and field users. You will thrive at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Carter Lake, Iowa area and is a long-term contract / temporary to hire opportunity.

Your responsibilities in this role

• Identify recurring technical issues and propose solutions to address the root of the problems

• Offer IT support for operating systems, productivity software, and a variety of other applications used internally

• Independently investigate and implement solutions to technical issues

• Provide service on technical help tickets submitted via phone, email, and walk-ups Requirements - User administration and bug fixing in a client-server environment

• Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications

• 2+ years of prior experience

• Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

• Previous experience working with Troubleshooting Network

• Good understanding of Troubleshoot Network

• Earlier work involving Troubleshoot Hardware

• Microsoft Office 365 experience

• Wide ranging experience with Trouble Tickets

• Comprehension of Network Troubleshooting

• Skills in Basic Troubleshooting

• Well-founded grasp of Microsoft Exchange

• Quality experience with Network Troubleshooting

• Hands-on experience with Tier 1 Support

• Prior experience with Tier 1 Support

• General familiarity with Microsoft Exchange Server

• Proficiency in TCP/IP

• Windows Domain experience

• Proven knowledge of Active Directory

• Experience with TCP/IP Protocol

• Solid understanding of Password Reset

• Experience with Hardware Troubleshooting

• TCP/IP Networking experience preferred

• Practical knowledge of Hardware Troubleshooting

• Prior experience with IT support ticketing systems

• Firm grasp of basic networking concepts Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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