Lead Account Manager

Job Description

The Oracle Health Managed Services (OHMS) Account Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts with a focus on continuous improvements to customer utilization and experience, facilitating contract renewals, increased customer satisfaction, service level attainment and incremental revenue growth.

The Account Manager seeks and identifies opportunities for ongoing improvement and simplification in business operating procedures leading to improved effectiveness of the organization and optimization of Oracle Health product/system use, adoption and value realization.

The Account Manager develops, tracks and manages priorities and committed actions to ensure progress on identified opportunities. Additional responsibilities include cultivating strong partnerships with key internal and external stakeholders and leveraging relationships to achieve positive outcomes and incremental revenue growth within assigned customer account portfolio.

Career Level - IC4

Responsibilities

Leverage available tools, resources, insights and feedback to identify customer pain points and opportunities for measurable improvement.

Promote progress, advancements, and customer ROI/value via identification of baseline metrics and/or key performance indicators (KPIs) and implementation of measurable time-bound objectives aligned to metrics & KPIs.

Develop and maintain an Oracle Health Customer-Level Operational Account Plan in accordance with quality standards/definitions to maintain accurate account information, track and manage priorities and committed actions and improve outcomes for customers.

May serve as project, process or workstream to one or more team members.

Align, influence and collaborate with new and existing internal and customer stakeholders to establish, execute, and achieve targeted outcomes and objectives outlined within Oracle Health Customer-Level Operational Account Plan.

Customer support activities that are not otherwise included within the Oracle Health Customer-Level Operational Account Plan to ensure effective service delivery within agreed budgetary constraints. May include managing escalations, working in technology applications to track issues, monitor resolution, and confirm process adherence and/or general guidance to customers on effective and efficient ways to use Oracle Health services and products, tools, systems, interfaces, and procedures.

Collaborate with senior management, department leaders and other internal and customer stakeholders to complete other duties including generating communications, creating presentations, planning meetings and participating in process improvement initiatives.

Areas of Account Plan focus and outcomes include:

• Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.

• Regular and timely updates to customers and internal stakeholders about focus areas, progress, outcomes and open items.

• Incremental revenue growth across customer portfolio attributed to actions and focus areas driven through account plan.

• Application Managed Services customer retention and contract renewal including assistance with renewal of Support contracts and pre-sales activities.

• Progressive facilitation and representation of customer-level OCI Migration Plans/Timelines.

• Documented plans and timelines to transition customers toward current code across all applicable Oracle Health platforms.

• Increased Oracle Health system, solution, and/or workflow adoption across customer end-users.

• Increased clinical, financial and/or business office efficiency (KPI improvement).

• Decreased solution customization across applicable platforms (e.g., Clinical, Revenue Cycle, etc.)

• Decreased support ticket volume across customer portfolio.

• Increased or improved system performance, stability, and compliance

Disclaimer

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $87,000 to $178,200 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

*** Which includes being a United States Affirmative Action Employer**