Member Experience Manager for Seniors in Tucson

Exciting Member Experience Manager opportunity! Come join a growing team that is focused on giving Seniors a great experience! We care and our core values are important to us! If you would like to make an impact, you may be the right fit for this opportunity!

Duties/Responsibilities:

• In partnership with the Center Manager, oversee and monitor a best-in-class customer service experience with demonstrated continuous improvement to member satisfaction scores

• Respond to member inquiries, comments, and feedback across various platforms

• Plan and provide training and coaching to center colleagues on member experience best practices and quality improvement

• Oversee the daily activities of the center to ensure members have a positive experience, including monitoring wait times, maintaining supplies, and connecting seniors to proper resources

• Set the programming schedule for member events in ArchWell Health's activity center

• Assist the Center Manager with resolving member disputes

• Provide coverage and take on additional responsibilities throughout the center in any way that serves the member, as needed

Required Skills/Abilities:

• Strong customer service orientation, with a warm and welcoming demeanor

• Passion for providing a quality experience for our senior members

• Must possess a high degree of emotional intelligence and integrity; driven and focused work ethic

• Ability to proactively identify areas for improvement and take the necessary steps to close the gaps

• High level of attention to detail and strong organization skills

• Excellent written and verbal communication

• Ability to work effectively with various seniorities and diverse populations including staff, providers, members, family members, insurance carriers, vendors and the public

Education and Experience:

• Bachelor's degree preferred, or equivalent experience

• Minimum of three (3) years of experience in hospitality, healthcare, or another high-touch client services environment

• Experience working in a clinic or healthcare setting preferred

If qualified, please apply and include your resume. You may also send your resume to ~~~. Must include Membership Experience Manager on the subject line. Thank you!

Pay Details: $55,000.00 to $60,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.