Onboarding Specialist

Title: Onboarding Specialist

Function or Dept.: Operations

Category: Branch Administration

Location: Ohio

Reports to: Branch Manager

FLSA Classification: Non-exempt

Help at Home is the nation's leading provider of high quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support making it possible to keep people comfortably and safely within their homes and communities.

Job Summary

The Onboarding Specialist reports to the Branch Manager. This position is responsible for all onboarding tasks to all new field associates. Onboarding Specialists are the point of contact for questions surrounding onboarding and compliance. The Specialist demonstrates respect, efficiency, excellent communications, and maintains positive working relationships with colleagues.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Ensure all new hires comply with company, Federal, and State regulations required for employment.

• Manage the onboarding process for assigned applicants.

• Create necessary profiles in various systems to ensure timely and accurate information is stored and tracked throughout the onboarding process.

• Perform employment eligibility and verification, including:

• Administration of background checks and discretionary risk assessments

• I-9 completion

• Run EPS staff checks

• Verify Social Security

• Run certification authentication

• Other checks as necessary

• Maintain applicant profiles in Applicant Tracking System.

• Gather and process employee file paperwork and ensure quality and accuracy of all documents.

• Keep manager informed of any changes or policies that may affect this division.

• Maintain confidential records (office employee files, health records, protected information).

• Participate in staff meetings, company sponsored trainings and team meetings as directed.

• Perform other duties as assigned.

Required Skills/Abilities:

• Demonstrates empathy, maturity, and the ability to function as a member of a team; excellent communication skills both written and oral.

• Self-motivated; reliable; strong attention to detail; maintains confidentiality; comfortable handling sensitive personal information; complies with all policies and procedures.

• Intermediate to advanced computer skills including the ability to create and modify documents using Microsoft Office (e.g. Word, Excel, Power Point).

Education and Experience:

• High School Diploma or GED required.

• Associates' degree in business, psychology, communications, HR, or a related field is preferred.

• Experience in onboarding employees preferred.

• Familiarity with applicant tracking systems preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.

• The ability to frequently sit, stand, walk, bend or squat.

• The ability to occasionally crawl, climb or reach above shoulder level.

• The ability to occasionally lift up to and over 50 lbs.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.