Performance Assistant/Usher, FLEX

Job Description

Position is considered "evergreen" and will not fill. All applications will remain on file and will be reviewed on an as-needed basis.

This part-time, flex position is part of the Performing Arts Center within the Blair School of Music at Vanderbilt University and is responsible for the seating and the safety of patrons in all performance venues. Front of House staff are expected to offer the highest level of customer service possible to guests, donors, visiting artists, artist management, patrons, and any other member of the public or administration they may encounter. Front of House Staff are also expected to carry out any job function management deems as appropriate and within the scope of caring and maintaining for the theater, customer service, audience experience, pre-show prep, post-show breakdown, and guest and staff safety/emergency response/security. This hourly position will assist the Blair School of Music based on scheduling and program needs.

Situated on Vanderbilt Campus in the heart of Nashville, TN, the Blair School of Music is a vibrant and fast-paced school at Vanderbilt University.

Duties and Responsibilities

• Provide general seating directions at the entrance points to each facility including, but not limited to, tearing or scanning tickets, confirmation of proper credentials required for entry to the event and not allowing access to those who did not have the proper credentials or ticket for the event.

• Politely direct and escort patrons to their seats.

• Provide patrons with programs and other relevant materials.

• Assess assigned section for cleanliness.

• Visually sweep the theaters to check for potential safety issues and lost and found items.

• Enforce appropriate house rules, including emergency procedures

• Remain at assigned post throughout the event unless taking an assigned break.

• Understand and demonstrate proper procedures for assisting patrons with disabilities.

• Attend pre-event Front of House / Usher meetings and other trainings as required by management.

• Demonstrate an in-depth knowledge of all venues and a good understanding of evacuation procedures from all points within each venue.

• Assist with the overall cleanliness of the entire facility including, but not limited to, picking up litter, lost and found items, and removing event signage.

• Work varied shifts, including nights, weekends, and holidays.

• Other duties as directed.

Qualifications

• High School Diploma is preferred.

• Ability to communicate effectively in English is necessary.

• Ability to deal effectively with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise, and firmness is necessary.

• Establish and maintain effective work relationships with those contacted in the performance of required duties is necessary.

• Demonstrate an understanding of, sensitivity to, and appreciation for the diverse ethnic, socio-economic, disability and gender diversity of guests and staff attending or working within the building is necessary.

• Ability to lift 25 lbs. waist high, and able to assist with set up of furniture for events as directed is necessary.

• Ability to read small print is necessary.

• Ability to climb steps repeatedly is necessary.

• Ability to descend/ascend ramps and inclines/declines is necessary.

• Ability to stand for long periods of time is necessary.

• Work in a fast-paced, busy environment with environmental conditions such as noise, heights, dark/dim/absence of lighting is necessary.

• Ability to bend, stretch, reach, and kneel without restriction is necessary.

• Maintain a professional, neat, and well-groomed appearance, adhering to uniform requirements is necessary.

Commitment to Equity, Diversity, and Inclusion

At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are. We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education.

Vanderbilt University is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law.

Please note, all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification.

Commitment to Equity, Diversity, and Inclusion At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are. We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education. Vanderbilt University is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities, and protected veterans are encouraged to apply.