PMO Practice Architect

Description

Job Description TEKsystems Global Services® is part of TEKsystems, the leading IT services and staffing company in North America. TEKsystems Global Services provides a continuum of services ranging from engagement management to full outsourcing for applications, infrastructure and learning solutions. As a services provider, we leverage our talent management strengths to extend the business value of our client partnerships and deliver measurable business and IT outcomes. TEKsystems Global Services is a fast-paced, growing organization with a dynamic and diverse work environment. Our strong culture is embodied by our core values- relationships, commitment, serving others and open communication. Our values guide our hiring decisions and shape how we make a meaningful impact in the IT market. The Practice Architect I position is a leadership position in the organization that is responsible for managing multiple consulting and delivery projects and account teams/programs. The Practice Architect II provides consulting and delivery assurance of services for clients through a range of internal and external functions in the following areas: Consulting, Account Interaction, Service Delivery and Practice Delivery responsibilities. The Practice Architect is expected to have the experience and background to perform all the duties described below for engagements that are focused on consulting/delivery management within the defined subject matter area, including resource management, deliverables development, project planning and executions, adherence to contract attributes and costing, customer interaction, and other key aspects of solution-based managed services. They are expected to have adequate level skills required for complex deliverable-based, fully outsourced, or extremely large-scale engagements or programs and contribute input to a larger cross-functional project/program. Key Accountabilities and Priorities Subject Matter Area: Project Management Office Support/Project Management Consulting Service Delivery - Gain a clear understanding of customers' business requirements and their technical requirements based upon the developed solution and agreed statement of work (SOW) - Understand, develop, and mature the solution design by collaborating with customers and stakeholders to manage their expectations and resolve project, stakeholder, and delivery issues in a timely manner - Facilitate internal communication and coordinate the assembly of a delivery team for new engagements to include practice support, delivery (regional and/or practice), and account team members - Consolidate delivery status and agreed costing information across the project stakeholders - Ensure delivery escalation procedures are addressed and communicated to clients, consultants, and managers - Implement knowledge management strategy and communicate process and procedures for knowledge transfer from sales/solutions to delivery - Perform delivery risk and issue management and facilitate issue resolution with proper notification to all affected parties - Identify and coordinate the delivery change control process Business Process Improvement/PMO/ Practice & Product Line Management - Perform periodic project/program analysis, product line review, and product line "health checks" with practice and delivery resources - Examine customer reference-ability and establish on-going relationships with the customer and account team members - Refine practice pipeline and product line attributes based upon metrics and analysis, as well as overall fit within the marketplace and technological changes - Support the development and execution of an Account Strategy in collaboration with internal stakeholders - Capture, develop, and refine intellectual property (IP) based upon projects, programs, and engagements; develop IP to be reusable for future training and delivery requirements - Coordinate subject matter material with team members for development of best practices for product lines and delivery improvements Management Responsibilities - Understand and manage customer requirements (delivery and environmental factors) to ensure contract understanding and acceptance for deliverables, cost, contract type, timeline, risk and assumptions, and customer satisfaction - Ensure delivery methodology is understood by team from project initiation to project closeout; participate in sales/solutioning-to-delivery knowledge transfer - Financial and contractual responsibility for engagement profitability - Maintain awareness for additional business opportunities, and support pursuit of future business through quality results and escalation to internal stakeholders when additional business opportunities may present themselves - Ensure delivery management methodology is followed on all client opportunities - Mentor, manage and develop product/project team members. Team size varies from 3 team members up to 8-10 team members. - Provide feedback throughout the year on employee performance where required - On engagements with consultant resources, assist the Engagement Manager with activities related to consultant onboarding, regular feedback sessions, and performance reviews - Collaborate with Engagement Manager to ensure Human Resources policies and procedures are communicated and executed according to consultant HR policies for engagements with consultant resources Required Education and/or Experience: - Bachelor's Degree or equivalent, relevant experience - 5+ years' experience in information technology and/or professional services, with emphasis on Project Management Office (PMO) structure, implementation and governance, including Project Management and Business process development, analysis and improvement - 7+ years' hands-on experience in project and program management within a professional services environment, or equivalent, relevant experience in managing project management resources in appropriate environment; Project Management Professional (PMP) certification required - Experience in using Agile and hybrid Methodologies; Certified Scrum Master (CSM) or Scaled Agile (SAFe) Agilist Foundations Certification preferred - Experience in delivering and providing administration for client professional services agreements, including the change management process - Frequent interactions with external customers at the Director level or above; established consulting and interpersonal skills with 5+ years' experience - IT Experience: Consultant, Architect, Enterprise Architect, Business Analyst, Development, or other IT experience. - PMP Certified is a must - Sufficient understanding of Services Outsourcing, PMI PMBOK. PMP, IAOP (Outsourcing Professional), or other relevant certification a plus related to the subject matter area. Requisite Abilities and/or Skills, and Business Acumen: - Strong conceptual and analytical skills, which demonstrate out of the box problem solving - Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment - Team player with experience leading and collaborating cross-teams to deliver successful solutions - Excellent oral and written communication skills (English language). - Superior people and personnel management skills.

Skills

Project management, Agile

Top Skills Details

Project management,Agile

Additional Skills & Qualifications:

Required Education and/or Experience: - Bachelor's Degree or equivalent, relevant experience - 5+ years' experience in information technology and/or professional services, with emphasis on Project Management Office (PMO) structure, implementation and governance, including Project Management and Business process development, analysis and improvement - 7+ years' hands-on experience in project and program management within a professional services environment, or equivalent, relevant experience in managing project management resources in appropriate environment; Project Management Professional (PMP) certification required - Experience in using Agile and hybrid Methodologies; Certified Scrum Master (CSM) or Scaled Agile (SAFe) Agilist Foundations Certification preferred - Experience in delivering and providing administration for client professional services agreements, including the change management process - Frequent interactions with external customers at the Director level or above; established consulting and interpersonal skills with 5+ years' experience - IT Experience: Consultant, Architect, Enterprise Architect, Business Analyst, Development, or other IT experience. - PMP Certified is a must - Sufficient understanding of Services Outsourcing, PMI PMBOK. PMP, IAOP (Outsourcing Professional), or other relevant certification a plus related to the subject matter area. Requisite Abilities and/or Skills, and Business Acumen: - Strong conceptual and analytical skills, which demonstrate out of the box problem solving - Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment - Team player with experience leading and collaborating cross-teams to deliver successful solutions - Excellent oral and written communication skills (English language). - Superior people and personnel management skills.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.