Policy Analyst, Trust and Safety, Ads

Minimum qualifications:

• Bachelor's degree or equivalent practical experience

• 1 year of experience in policy in technology, handling policy issues affecting the internet, such as intellectual property, free expression, and online safety

Preferred qualifications:

• Experience working with a broad array of cross-functional stakeholders (i.e., Engineering and Product Management)

• Experience using data and technology to solve complex business problems

• Broad policy experience with robust knowledge of the technology sector and the key policy issues affecting the internet like intellectual property, free expression, and online safety

• Ability to exercise judgment even in a crisis

• Exceptional problem-solving, analytical, leadership, organization, and teamwork skills

• Excellent verbal and written communication skills with the ability to translate complex issues into simple, clear language

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what's right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

You will work globally and cross-functionally with Google developers and Product Managers to navigate challenging online safety situations and handle abuse and fraud cases at Google speed. Help us show that quality on the Internet trumps all.

Our job is relentlessly cross-functional and global. We're driven by our focus on the user and passion for using our technical, legal, business, and policy expertise to improve Google's policies and user experience. We advise Google on core principles and also drive and manage projects. In this role, you will review graphic, controversial, and sometimes offensive content during the course of the role in line with Google's policies.

At Google we work hard to earn our users' trust every day. Trust & Safety is Google's team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google's products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

• Develop, implement, and enforce scalable Google Ads and content policies across all ad formats and platforms. Innovate processes and best practices for implementing policies across operation centers in multiple geographies.

• Collaborate with Product Managers and Engineering teams to influence product and format policy decisions and prioritization of new formats onboarding, while improving user experience for policy-related issues at scale.

• Manage and resolve escalations from internal and external stakeholders. Identify escalation trends and provide feedback on formats, systems, policies, and processes to increase automation while providing a better user experience. Drive awareness and understanding of content and advertising policies across the company.

• Identify gaps or conflicts in existing policy framework, develop scalable solutions, and work to win consensus across the organization.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy (~~~/) and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form (~~~) .