Product Delivery Manager Connected Commerce Data & AI - Strategy & Execution Lead

Short Description

Connected Commerce Data and Analytics is seeking a lead to drive and implement strategy around overall Data & AI agenda to support the Connected Commerce Business as a whole. The CC Data & AI team is responsible for overall data strategy, ownership, governance as well as identifying and driving the Gen-AI agenda across Connected Commerce Line of Business at JPMorgan.

Posting Description

Come join our growing team and help us continue to grow

As a Product Delivery Manager within JPMorgan's Consumer and Community Banking team, you will engage with team(s) (comprised of software engineering, infrastructure development, architecture, servicing, data analytics, machine learning and advanced data scientists) to advance the product's vision and strategy to satisfy business needs with the goal of enabling Connected Commerce data assets to support key business priorities and leveraging Gen-AI to reduce cost and or increase revenues via various use case implementations.

To be successful in this role, you will need to know how to drive Agile and Lean frameworks that result in a quality product delivery and continuous improvement by embracing agility as a practice. You will also be at the crux of data, technology, product and design. You will be able to manage a project from end to end and will have responsibility at the program level to identify issues, risks and dependencies to execution. Additionally, you will understand and be a visionary in terms of how AI can change the way we work, do business and propel the organization forward.

Job Responsibilities

• Manage and develop the delivery of the data product roadmap and priorities with collaboration of cross functional teams

• Drive overall data strategy to effectively delivery data products across the business in support of analytics, P&I and AI

• Create user stories, test scripts, and acceptance testing criteria as needed

• Partner with internal and external teams (product, design, technology, analytics, risk, legal, compliance, ops, servicing, marketing, ...) on prioritization and development of product features

• Drive product reviews, strategy sessions with leadership, performance assessments, and data-based decision-making to manage the evolution of the roadmap

• Refine and iterate product roadmap based on business objectives, customer research, competitive dynamics, and analytics

• Evaluate vendor offerings and build vs. buy recommendations

• Maintain deep knowledge of user experience insights and journeys, and uses competitive analysis to anticipate trends and ascertain best practice to provide fresh insights into backlog

• Stay at the forefront of industry trends, advancements in generative AI and overall innovation technologies

Required qualifications, capabilities, and skills

• Bachelor's degree required with a min. of 7 years of work experience with background as strategy manager

• Demonstrated success driving automation, innovation and advancement of AI/ML or business intelligence solutions

• Demonstrated experience in driving Generative AI use cases from idea to production is a must

• Working knowledge of project and product management techniques (e.g., product strategy development, customer engagement, Waterfall, CPM, WBS))

• Experience in leading agile, cross-functional teams, often through influence (i.e., not direct oversight

• Ability to manage tight delivery timelines and calmness under intense pressure

• Create solutions to customer-based problems and insights

• Be a strategic thinker that demonstrates strong interpersonal and influencing skills to drive partnerships across all levels of the organization, including teams located in different locales

Preferred qualifications, capabilities, and skills

• Knowledge of call center applications and tools

• Familiarity with Product Management in Travel industry and at least one business type within Connected Commerce

• Working Knowledge and Experience with JIRA, Confluence Tools, Executive level presentations

• Ability to communicate and story tell around book of work to senior populations of leaders

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

Jersey City,NJ $117,800.00 - $185,000.00 / year