Quality Assurance Analyst, eCommerce (Billie)

Launched in 2017, Billie is an award-winning shave and body care brand that was built to champion womankind. We're committed to a working environment that welcomes, empowers and celebrates all of our team members' unique identities. Our flexible working model allows our team to work remotely, but we also have a beautiful New York City office that's available to all team members, if and when they want a dedicated space.

Billie is looking for a QA Analyst to collaborate with all other disciplines within our technology organization to ensure that our digital customer touchpoints are stable, function as expected, and deliver value to our customers.

As our QA Analyst, you'll collaborate closely with software engineers, product managers, and designers to develop and maintain our high-performing, user-friendly experiences that drive engagement and conversion for our consumers. The ideal candidate has experience creating customer use cases and bug reports in a consumer-facing organization. If you are a crystal clear communicator who has a passion for understanding how things work (or break), and creating above and beyond customer experience, apply to join our crew!

What you'll do:

• Develop and execute comprehensive use cases and test plans to validate the functionality, performance, and usability of our digital experience

• File and track clear software bug reports using issue tracking systems providing detailed descriptions, reproducible steps, and supporting evidence to facilitate timely resolution

• Serve as a point of contact for identifying and escalating critical issues with third-party vendors and partners who provide essential services that are integral to our business operations

• Identify areas for process improvement and optimization within the QA testing process, implementing best practices, tools, and methodologies to enhance efficiency and effectiveness

• Advocate for proactive measures and enhancements to mitigate future incidents and improve overall system reliability and quality

• Stay informed about industry trends, emerging technologies, and best practices related to incident response and provide insights and recommendations to the leadership team

What we're looking for:

• 2+ years in a QA role, preferably at an ecommerce company

• A passion for diving deep into challenges, adeptly gathering pertinent information, and collaborating with stakeholders to swiftly reach resolutions and deliver answers

• A keen eye for detail, consistently identifying and addressing even the most minute discrepancies or inconsistencies

• An outstanding communicator with proven collaboration skills

• Proven ability to rapidly assimilate and apply new concepts, methodologies, and technologies

• A genuine excitement for all things in the digital product and technology space - you're constant on the lookout for the new and emerging

The salary range for this position is $60,000 - $90,000. The actual base salary offered to a candidate may vary based upon factors including, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance.

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Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team, where good ideas can thrive, and our colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws. We listen deeply and speak directly to create an environment that's open to difference. We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.