Registrar I

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary

The Patient Access Representative is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner. This performance must meet the departmental/organizational driven outcome targets to continue the revenue flow cycle of clean claims and point of service cash collections.

Responsibilities

RESPONSIBILITIES AND SCOPE

• Greets and incorporates patients and families into our system of care, ensuring positive customer service though demonstration of a caring, professional, and helpful disposition.

• Verifies patient identities and records relevant information in electronic medical records system, creating new entries when necessary, and updating patient demographic and insurance information.

• Handles, understands, and explains complex and sensitive information, in particular health insurance coverage, benefits and associated documentation, adhering to applicable privacy and compliance standards.

• Organizes and schedules patient into system of care, where applicable, and directs patients throughout the facility as needed per their scheduled services

• Explain and collect co-payments, deposits, and outstanding balances in service of organizational goals. When applicable, uses and explains price estimation tool to provide best accurate financial obligations to patients.

• Act as a resource for the patient during registration process, including explaining and completing complex forms and documents needed for regulatory and accreditation compliance

• May be asked to support adjacent tasks in their area of work, organizing provider schedules, switchboard operations or inventorying personal effects for admitted patients

PARDEE

Other information

High school graduate or equivalent

Previous Registration and/or Insurance Verification is preferred

Must complete EPIC Cadence and Prelude training & must pass exam upon completion of training

Proficiency in computer skills, including Microsoft Office

Customer-service oriented and proficient in written & oral communications. Modeling the Carolina Care behaviors in every interaction while providing exceptional service to our patients

Familiarity with medical terminology and a clinical setting

01.9050.0227

Job Details

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: Pat Acct

Work Type: Per Diem

Standard Hours Per Week: 8.00

Work Schedule: Variable

Location of Job: PARDEEHOSP

Exempt From Overtime: Exempt: Not Applicable

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.