Restaurant Manager

Overview A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws. Responsibilities Include: - Able to perform all responsibilities of restaurant team members - Lead team meetings - Deliver training to restaurant team members - Ensure Brand standards, recipes and systems are executed - Create and maintain a guest focused culture in the restaurant - Review guest feedback results and implement action plans to drive improvement - Communicates restaurant priorities, goals and results to restaurant team members - Execute new product roll-outs including training, marketing and sampling - Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws - Control costs to help maximize profitability - Completion of inventory on a periodic basis as determined by Franchisee - Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards - Completion of DCP and other vendor orders - Conduct self-assessments and corresponding action plans - Ensure restaurant budget is met as determined by Franchisee - Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies - Engages with Dunkin' Brands Field Operations team as appropriate Management Responsibilities Include: - Recruit, hire, onboard and develop restaurant team members - Plan, monitor, appraise and review employee performance - Coach restaurant team members to drive sales, improve profitability and guest satisfaction Education/Experience: - Basic computer skills - Fluent in spoken and written English - Basic math and financial management - Previous leadership experience in retail, restaurant or hospitality - College Degree preferred Key Competencies - Strong analytical skills and business acumen - Works well with others in a fun, fast-paced team environment - On time, demonstrates honesty and a positive attitude - Willingness to learn and embrace change - Ability to train and develop a team - Guest focused - Time Management - Problem solving - Motivating others Physical Demands/Working Conditions: - Standing on feet - Repetitive motion including bending, stooping and reaching - Lifting packages (if applicable) - Wearing a headset (if applicable) - Working in a small space