Route Supervisor

JOB TITLE: Route Supervisor

LOCATION: Santa Barbara

FLSA EMPLOYMENT CLASSIFICATION: Exempt

DIRECT REPORTS: Automated Side Loader Driver, Front End Loader Driver, Rear Loader Driver, PUP Collections Driver, Co-Drivers and Helpers

Full-Time /Onsite

Annual Pay $80,000 - $96,000

We set our pay based on several factors including knowledge, experience, certification and location. Combined with our rich competitive benefit package and the rewarding work we do for the environment make MarBorg a great place to work!

POSITION SUMMARY:

The Route Supervisor supports the Franchise Residential and/or the Commercial waste collection department to ensure compliance of company's policies and safety procedures by ensuring the activities of all drivers and co-drivers to be safe and efficient while providing excellent service to all customers.

DUTIES AND RESPONSIBILITIES include but are not limited to the following

Coaching/Developing:

• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance.
• Focus on understanding and progress of employee safety and productivity goals.
• Identify and address improvement opportunities to ensure continued success.
• Actively practice and document coaching conversations.

Efficiency:

• Establish productivity goals, ensure adherence to operating standards; and optimize labor utilization, manage hours and unnecessary overtime expenses per agreed plans/goals.
• Lead drivers to meet and exceed productivity goals and expectations for all routes.
• Daily and Weekly analysis of all Routes to improve load balance of stops/bins, maximize density and improve efficiency.
• Reduce route hours to the extent possible with techniques such as load balancing, service frequency and container right-sizing (size and quantity).
• Execute all operational plans to help achieve or exceed the division’s budgeted goals..
• Operational support may include driving company vehicles in other departments in order to complete the day’s work if necessary, including, but not limited to Roll-Off, Walking Floor and delivery trucks of waste receptacles.

Performance Management:

• Conducts root cause and detailed investigations for all injuries and incidents, ensuring consistent discipline and retraining. Post-incident ride-along and detailed summary of discussion.
• Daily review and audits of documentation related to route operations (e.g., Logs, driver times, attendance, open or incomplete paperwork submission and disposal tickets), following up where appropriate to validate route benchmarks are factual and fully optimized each day of the week.
• Visit and resolve customers issues, perform customer on-site checks to resolve safety issues and service issues, offering alternatives agreeable to both Customer and MarBorg Industries.
• Lead by example to ensure safety practices, policies and code of conduct remain paramount with each employee.
• Teaching and developing an understanding of safe truck operation, procedures, and policies.

Employee Engagement:

• Build and develop talent on the team, understand employees’ career goals and provide coaching to get employees ready for advancement with the Company.
• Create a collaborative, communicative team environment and drive employee engagement with the Company.
• Perform other job-related duties as needed or assigned.

SUPERVISORY RESPONSIBILITIES

Oversees the activities of Franchise Residential and/or Commercial. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees; planning, assigning, observing & auditing routes and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Be an influential leader with a positive can-do attitude.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, ABILITIES AND EXPERIENCE:

• Minimum two years in prior leadership or supervisory experience. Strong knowledge of the waste management industry a plus.
• A results-driven Supervisor who will support your team, managers, and customers.
• Strong critical-thinking skills and a proactive problem solver.
• Excellent communication and interpersonal skills.
• Scheduling, personnel management, and training.
• Ability to multi-task with strong organizational skills.
• Computer skills including proficiency in Microsoft Office.
• Valid driver’s license, Class B with air brakes a plus.
• Tackle tough technical problems, but also collaborate and evangelize best practices across teams.

EDUCATION

High school diploma or general education degree (GED); and two to five years related experience and/or training; or equivalent combination of education and experience.

CORE COMPETENCIES:

• Doing Good – (i.e., Code of Conduct).
• Making Good – (i.e., Accountability, responsibility, and ownership for a problem).
• Treating People Well – (i.e., Works cooperatively and effectively with others).
• Environmentally Focused (i.e., Employee takes initiative as a LEED building initiative to preserve and improve our local environment for future generations).
• Observant: (i.e., Employee can identify safety or operational deficiencies and to quickly implement a correction).
• Safety Matters: Employee actively participates and promotes a safe and healthy workplace.

NEAT JOB SPECIFIC COMPETENCIES:

Critical Thinking, Data Driven, Decision Making Skills, Employee Development & Management, and Problem-Solving Skills

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry put instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop and talk or hear. The employee will occasionally be required to grasp, push, and pull a bin or cart, and lift containers that can weigh 50 to 90 lbs. Will climb and drive a commercial truck, reach above the shoulder level and use fine manipulation of hands. Specific vision abilities required by this job include close vision, distance vision, and color vision.

WORK ENVIRONMENT:

We are a drug free & alcohol-free work environment.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, fumes, or airborne particles, and outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; and vibration. The noise level in the work environment is usually loud and dirty. Required to put on protective outfits, like gloves, safety footwear, and hardhat.

POSITION SUMMARY:

The Route Supervisor supports the Franchise Residential and/or the Commercial waste collection department to ensure compliance of company's policies and safety procedures by ensuring the activities of all drivers and co-drivers to be safe and efficient while providing excellent service to all customers.

DUTIES AND RESPONSIBILITIES include but are not limited to the following

Coaching/Developing:

• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance.
• Focus on understanding and progress of employee safety and productivity goals.
• Identify and address improvement opportunities to ensure continued success.
• Actively practice and document coaching conversations.

Efficiency:

• Establish productivity goals, ensure adherence to operating standards; and optimize labor utilization, manage hours and unnecessary overtime expenses per agreed plans/goals.
• Lead drivers to meet and exceed productivity goals and expectations for all routes.
• Daily and Weekly analysis of all Routes to improve load balance of stops/bins, maximize density and improve efficiency.
• Reduce route hours to the extent possible with techniques such as load balancing, service frequency and container right-sizing (size and quantity).
• Execute all operational plans to help achieve or exceed the division’s budgeted goals..
• Operational support may include driving company vehicles in other departments in order to complete the day’s work if necessary, including, but not limited to Roll-Off, Walking Floor and delivery trucks of waste receptacles.

Performance Management:

• Conducts root cause and detailed investigations for all injuries and incidents, ensuring consistent discipline and retraining. Post-incident ride-along and detailed summary of discussion.
• Daily review and audits of documentation related to route operations (e.g., Logs, driver times, attendance, open or incomplete paperwork submission and disposal tickets), following up where appropriate to validate route benchmarks are factual and fully optimized each day of the week.
• Visit and resolve customers issues, perform customer on-site checks to resolve safety issues and service issues, offering alternatives agreeable to both Customer and MarBorg Industries.
• Lead by example to ensure safety practices, policies and code of conduct remain paramount with each employee.
• Teaching and developing an understanding of safe truck operation, procedures, and policies.

Employee Engagement:

• Build and develop talent on the team, understand employees’ career goals and provide coaching to get employees ready for advancement with the Company.
• Create a collaborative, communicative team environment and drive employee engagement with the Company.
• Perform other job-related duties as needed or assigned.

SUPERVISORY RESPONSIBILITIES

Oversees the activities of Franchise Residential and/or Commercial. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees; planning, assigning, observing & auditing routes and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Be an influential leader with a positive can-do attitude.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, ABILITIES AND EXPERIENCE:

• Minimum two years in prior leadership or supervisory experience. Strong knowledge of the waste management industry a plus.
• A results-driven Supervisor who will support your team, managers, and customers.
• Strong critical-thinking skills and a proactive problem solver.
• Excellent communication and interpersonal skills.
• Scheduling, personnel management, and training.
• Ability to multi-task with strong organizational skills.
• Computer skills including proficiency in Microsoft Office.
• Valid driver’s license, Class B with air brakes a plus.
• Tackle tough technical problems, but also collaborate and evangelize best practices across teams.

EDUCATION

High school diploma or general education degree (GED); and two to five years related experience and/or training; or equivalent combination of education and experience.

CORE COMPETENCIES:

• Doing Good – (i.e., Code of Conduct).
• Making Good – (i.e., Accountability, responsibility, and ownership for a problem).
• Treating People Well – (i.e., Works cooperatively and effectively with others).
• Environmentally Focused (i.e., Employee takes initiative as a LEED building initiative to preserve and improve our local environment for future generations).
• Observant: (i.e., Employee can identify safety or operational deficiencies and to quickly implement a correction).
• Safety Matters: Employee actively participates and promotes a safe and healthy workplace.

NEAT JOB SPECIFIC COMPETENCIES:

Critical Thinking, Data Driven, Decision Making Skills, Employee Development & Management, and Problem-Solving Skills

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop and talk or hear. The employee will occasionally be required to grasp, push, and pull a bin or cart, and lift containers that can weigh 50 to 90 lbs. Will climb and drive a commercial truck, reach above the shoulder level and use fine manipulation of hands. Specific vision abilities required by this job include close vision, distance vision, and color vision.

WORK ENVIRONMENT:

We are a drug free & alcohol-free work environment.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, fumes, or airborne particles, and outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; and vibration. The noise level in the work environment is usually loud and dirty. Required to put on protective outfits, like gloves, safety footwear, and hardhat.