Salesforce Senior Business Analyst

Overview

Why Valvoline Global Operations?

Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world's first branded motor oil, claiming our position as The Original Motor Oil.?

As an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we continue to invest strategically and expand globally, driving unparalleled product innovation and sustainable business solutions.

Our corporate values of care , integrity , passion , and excellence shape everything we do. Living out our values is what makes our company, our employees, our partners, our customers, and the communities we serve great.

When you join Valvoline Global, you join a culture that is committed to: treating all people with care, operating with integrity, striving for excellence in everything we do, and showing passion about delivering on our commitments.

Careers for the Driven

Valvoline has a rewarding opportunity as a Salesforce Senior Business Analyst. We whole-heartedly adopt a 'never idle' mindset. We also know that outstanding service begins and ends with our employees. So, we're looking for good people to join our team. You bring your skills, talents, and drive. We will give you a great place to work, a competitive salary and benefits, and the resources and support to develop and advance within our global company.

The Salesforce Senior Business Analyst will serve as the IT liaison to the business and is responsible for the gathering, review, analysis, and evaluation of business systems, business requirements and user needs for the Valvoline ~~~ platform and solutions. The role is responsible for providing thought leadership and Salesforce best practices to the business using case scenarios and practical experience in relation to their business processes. The role is responsible for the day-to-day management and execution of complex, multi-disciplined Salesforce projects by functioning as the intermediary between the business stakeholders, IT and 3 rd party vendors using a deep understanding of business processes and Salesforce technology to ensure desired business objectives and outcomes are achieved. The role is also responsible for the end-to-end design and completion of Salesforce solutions by providing cross-discipline leadership throughout the software development lifecycle to ensure the efficient configuration, development and deployment of solutions occur.

How You'll Make an Impact

• People management of individuals across multiple geographic locations to include performance management, talent development and succession planning. Allocate responsibilities and/or packages of work, including supervisory responsibilities. Delegate responsibilities as appropriate. Responsible for the development, management and upskilling of a team of BA professionals ranging from entry level to advanced professionals.

• Assist with defining systems development projects which support the organization's objectives and plans. Work closely with the Digital COE (Product Lead/Owners) to prepare a roadmap and strategy for ~~~ platform for future enhancements and rollouts in all regions.

• Collaborate with global business partners across Sales, Marketing, Operations, and the ecosystem of technology that we use and support to define and manage scoping, requirements definition and prioritization activities. Follow agreed standards, applying appropriate techniques to elicit and document detailed requirements which includes conducting discovery workshops, preparing business process documentation, process flow analysis, configuration workbook, data modeling and detailed functional design.

• Work closely with cross-functional stakeholders to execute and deliver medium-to large sized, OpEx and CapEx Salesforce projects and initiatives. Create and maintain project plans and roadmaps. Monitor and review project progress and timelines, adjusting schedules and plans as needed. Identify and resolve issues to ensure project success. Maintain and coordinate communication with stakeholders throughout the project. Coordinate the planning and preparation for Go-Live and post Go-Live support. May lead a team to deliver small projects or act as the Salesforce lead for a segment of a larger project.

• Undertake analytical activities of end-to-end business processes and existing Salesforce solutions to deliver analysis outputs, in accordance with customer needs and conforming to established Salesforce standards. Facilitate solutions and advocate on behalf of business stakeholders to ensure that proposed solutions meet the business requirements and provide a positive user experience. Complete all process mapping. Develop, document, and maintain a thorough repository and understanding of business rules and process flows.

• Provide guidance on the design of solutions on the Salesforce platform applying established standards, best practices, patterns and tools. Provide insight on customization and 3 rd party applications to incorporate in the solution. Document the solution for approval by specifying user and/or system interfaces and by creating multiple design views to address stakeholder concerns and to handle separately functional and non-functional requirements. Assist in the evaluation of options and trade-offs by conducting solution playbacks and collaborating in reviews of work with others as appropriate to gain approval of solutions.

• Assist with the development of solutions on the Salesforce platform by providing hands on configuration, administration, point and click development, and Salesforce App Builder deliverables and by providing insight and requirements to the Salesforce development team to help ensure code coverage does not fall below the Salesforce and BMI thresholds. Validate release information and help coordinate deployments for the Salesforce team.

• Guide business to improve business processes and efficiency in Salesforce. Identify potential issues and advise on solutions before they become a problem. Investigate operational needs and problems, and opportunities, contributing to the recommendation of technology-enabled improvements/redesign in automated and non-automated components of new or changed Salesforce solutions and processes. Direct what metrics should be tracked and regularly evaluated, and use that information to make actionable recommendations. Support testing cycles (UAT, regression, system) and/or Training/Training Materials.

• Follow Corporate and IT policies and procedures. Work with IT security to align with all best practices, compliance with industry standards/applicable certifications and provide quality and efficient end-to-end solution for implementing and governing security related to profiles, permissions sets, roles, sharing settings and logic access policies.

• Support testing cycles (UAT, regression, system) and/or Training/Training Materials. Oversee integration of Salesforce with other systems.

• Ensure daily operations remain stable by providing Tier 3 technical support for the Valvoline ~~~ platform and solutions by working directly with users to identify, research, troubleshoot and resolve issues, which may require interaction with other internal IT teams, managed service provider(s) and vendors to resolve. This includes monitoring Service Now queue for assigned incidents and ensuring they are addressed per defined service level agreements.

• Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion.

What You'll Need

• Bachelor's degree in computer science or business administration (or higher) in an IT related field

• Minimum 10+ years of experience in applying information technology solutions in a manufacturing or retail industry.

• Minimum 10+ years of Business Analysis experience, including Requirements Gathering

• Minimum 8+ years of Salesforce Business Analysis and Adminstrator experience.

• Minimum 8+ years of experience with Salesforce Sales & service cloud.

• Minimum 3+ years of experience with Commerce and Experience Clouds is must.

• Minimum 3+ years of experience with Manufacturing cloud

• Minimum 8+ years of experience with Einstein Analytics and Deployment/Release Management Tool

• Minimum 10+ years of experience implementing CRM solutions from start to finish, including the creation of business requirements and other formal documentation.

• Ability to efficiently manage a team of resources locally and offshore.

• Ability to manage complexity, think analytically and allocate time effectively between multiple priorities or functional areas.

• Strong communication skills, a demonstrated collaboration mindset and persistence in the face of complex technical challenges are essential.

• Leadership skills, including the ability to supervise, lead, coach, motivate and work through others to achieve desired results.

• Ability to contribute to financial planning and budget.

• Advanced project management and organization skills to keep projects on track and moving toward the end business goal

• Familiarity with Software Development / Project Management methodologies (Agile, Scrum, Waterfall, etc).

• Working knowledge of smart sheets or other project management software

• Intermediate requirements and design documentation skills are a must.

• Excellent analytical skills - including requirements analysis, test planning, execution, and problem-solving.

• Experience with business analysis methods, tools and techniques.

• Experience documenting processes and translating to high level technical requirements.

• Experienced with Business Requirements planning, gathering, and documentation in the software development lifecycle

• Must be authorized to work in the U.S.

What Will Set You Apart

• Certified Salesforce Advanced Administrator

• Certified in Commerce Cloud

• Certified in Experience Cloud

• Exposure to global operations and downstream business impacts a plus

Benefits That Drive Themselves

• Health insurance plans (medical, dental, vision)

• HSA and flexible spending accounts

• 401(k)

• Incentive opportunity*

• Life insurance

• Short and long-term disability insurance

• Paid vacation and holidays*

• Employee Assistance Program

• Employee discounts

• Tuition reimbursement*

• Adoption assistance*

_*Terms and conditions apply, and benefits may differ depending on position._

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email ~~~ to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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Job Locations US-Remote

Job Post Information : Posted Date* 2 months ago (2/27/2024 4:09 PM)

Division Global Operations

Requisition # 2024-40692

# of Openings 1