Senior Business Analyst

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Summary

We are seeking a highly skilled and motivated Senior Analyst, Reporting Strategy to join our dynamic Production Client Reporting team. In this business analyst role, you will be responsible for triaging and managing reporting requests from the customer care organization. Those requests will involve complex telephony, IVR, and CRM metrics and calculations. You will work directly with the client liaison, operations, and account management teams to understand the requirements, document them, and facilitate the transition to the reporting developers for implementation.

Key Responsibilities

• Triage and prioritize incoming reporting requests from various internal stakeholders.

• Collaborate with client liaison, operations, and account management teams to gather and understand business requirements.

• Translate business needs into clear, concise requirements documents for the reporting development team.

• Develop and maintain detailed process documentation.

• Ensure that all reporting solutions are aligned with business goals and standards.

• Perform data analysis and validation to support the development of reports and dashboards.

• Utilize T-SQL and SSRS to support data extraction, manipulation, and reporting.

• Participate in the design and development of reporting tools and processes.

• Provide support to team members and stakeholders as needed.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field; or equivalent work experience.

• Minimum of 3 years of experience in a similar role, preferably in a business analyst or reporting capacity.

• Proficiency in T-SQL (Transact-SQL) and experience with SSRS (SQL Server Reporting Services).

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Ability to work collaboratively in a team environment and manage multiple priorities.

• Strong attention to detail and organizational skills.

• Experience with data visualization and reporting technologies.

Preferred Qualifications

• Experience in the call center industry or with telephony metrics.

• Knowledge of other reporting tools such as Power BI or Tableau.

• Familiarity with Agile or other project management methodologies.

• Experience with process improvement and automation initiatives.

Pay Range

The typical pay range for this role is

$43,700.00 - $102,000.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit ~~~/benefits

We anticipate the application window for this opening will close on: 06/30/2024

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.