Senior Director of Reputation Risk

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

The Senior Director of Reputation Risk will oversee business and risk management activities that directly or indirectly impact risks associated with managing the Company's reputation and will report to the Head of Reputation and Strategic Risk Management for the Company, within Risk Management & Compliance. This position will be directly responsible for the company's Environmental and Social Risk Management function, and successfully aggregate or connect multiple risks and initiatives to help assess impact to the bank's quantity of reputational risk. This is a highly visible role that will interact directly with other senior leaders, including Managing Committee members and regulatory agencies (OCC and FRB), requiring expert level of presentation, relationship building, and negotiation skills. This role will directly lead a small team of seasoned risk managers while coordinating with all three lines of defense to identify, mitigate and resolve reputational risks among internal and external stakeholders. The primary focus will be to identify direct and indirect risks emanating from key internal and external stakeholders by ensuring proper business line controls exist to prevent, identify, mitigate and resolve risks that may create reputational risk to the bank.

Critical Elements of Role

• Ensure new or expanded initiatives properly identify and mitigate reputational risk to the bank through the enterprise's change management protocols

• Key routines will include assessing the following activities in accordance with regulatory expectations:

• Sustainable policies and processes to identify potential and actual risk to the bank from customers, segments and industries

• Product and service evaluation to ensure ethical and fairness in the Company's offerings

• Evaluating company culture through evaluation of employee feedback

• Quantification of feedback received through multiple channels such as traditional and social media, customer feedback and complaints, including litigation and regulatory findings/penalties

• Exposure to negative publicity from third parties that may cause loss of trust or confidence to the Company is properly identified. Understanding reliance on third parties that perform critical functions for the company and confirming that there are appropriate contingent plans in place

• Assessing reputational risks associated with financial transactions, such as mergers/acquisitions or other financial investments

• Evaluating impact of poor financial performance on the company's reputation

• How the company supports communities through philanthropic activities, performance and compliance with Community Reinvestment Act (CRA) activities, in addition to meeting external commitments.

• Lead development and execution of a newly established Reputation Risk Framework Risk Management Initiative (RMI) that aligns with the Company's Risk Management Framework

• Directly manage and ensure bank compliance with established risk policies that impact the Company's reputation

• Provide second line risk oversight of enabling functions that have critical roles in building and protecting the Company's reputation, such as Corporate Social Responsibility, Public Affairs and Communication, and Customer Experience.

Preferred Skills/Experience

• Bachelor's or advanced degree, or equivalent work experience

• 15 years of risk management or industry experience in managing reputation

• Proven and demonstrated leadership skills.

• Expert or advanced knowledge in multiple risk disciplines, including reputation, strategic, credit and AML risks.

• Experience in reputational risk management or in areas such as communications, corporate social responsibility and environmental/social strategies for GSIB or superregional banks

• Ability to understand complex and opaque problems and develop and drive solutions that are beneficial to multiple risk and business stakeholders

• Expert understanding of risk management standards, and how control frameworks are designed and operate to mitigate risks.

• Expert understanding of Bank's operations, products, services, systems, and associated risks.

• Deep business acumen and credibility to help business line(s) proactively identify risks and address changing risk landscape for environmental, social and reputational matters.

• Excellent presentation, interpersonal, written and verbal communication skills for executive and regulatory audiences.

• Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations.

• This role will primarily be office-based with flexibility provided in accordance with company standards, which are subject to change.

• The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (~~~) .

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (~~~) EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (~~~) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $208,505.00 - $245,300.00 - $269,830.00

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.