Senior Site Reliability Engineer (Hybrid)

The Vehicle eCommerce portfolio provides Web and eCommerce solutions that power the online consumer vehicle shopping and buying experiences for all Ford global markets.

Ford is seeking a Site Reliability Engineer with the vehicle eCommerce group, responsible for North American B2C Web Properties. This position will play a key role in supporting Ford's Digital experiences mainly focusing on the Site Reliability.

Responsibilities will include oversight of Ford's Digital Experiences that form the core of ~~~ and associated shopping and purchasing tools as well as a host of supporting applications. The ideal candidate will have a passion for improving the reliability and performance of our systems. The technology footprint includes Web and Full Stack technologies including Adobe Experience Manager (AEM), Java, REACT, Akamai, Azure, GCP and PCF cloud environments!

Role and Responsibilities:

• Participate in 24x7 on-call production support rotations and handle incident response.

• Continuously monitor Availability, Reliability and Performance by taking a holistic view of our system health, Platform, and applications.

• Provide primary operational and engineering Support for multiple large, distributed software applications.

• Automate and manage a highly available and scalable cloud environment that allows development teams to deploy and run their services.

• Identify and reduce or eliminate toil via automation tools, scripts, and processes to improve the SRE support for our site.

• Create new terraform or modify the existing file according to Ford formats to create new Monitoring Dashboards and alert policies.

• Collaborating with engineering and architecture teams to evaluate and identify optimal cloud solutions, also leveraging scalability, high-performance and security.

• Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding.

• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement.

• Troubleshooting and resolving issues related to Full stack websites, GCP, AEM infrastructure, deployment, configuration, and integration.

• Performing root cause analysis of production incidents and implementing preventive measures

• Collaborating with developers, testers, and business stakeholders to ensure the delivery of high-quality solutions.

• Balance feature development speed and reliability with well-defined service-level objectives.

To be successful in this role, you should be:

• Highly motivated and passionate about SRE engineering.

• Available to provide 24x7 Incident management support.

• Willing to work in a fast-paced and dynamic environment with changing requirements and priorities.

• Able to communicate effectively and work well with other team members and stakeholders.

• Eager to learn new skills and technologies and share your knowledge with others.

Minimum eligibility requirements:

• Bachelor's degree or higher in Computer Science or related field.

• 5+ years of experience in Site Reliability engineering.

• 5+ years of experience and knowledge of Site monitoring and diagnostic tools.

• 3+ years of experience in AEM full-stack development, including building and maintaining AEM-based web applications.

• 2+ years of experience with GCP or other Cloud based architecture.

Primary skills required:

• Experience with GCP/AWS/Azure, Docker/K8, Jenkins, Tekton, Terraform, GitHub, Apigee, React, JavaScript, JSON, jQuery, Networking, PCF

• Experience in AEM technologies, including AEM components, templates, workflows, and DAM.3-5 Years of experience with any of APM and other monitoring tools such as Dynatrace, Grafana, New Relic, ELK, Splunk, Prometheus, Sensu, Nagios, Kafka, DataDog, PagerDuty.

• Having depth knowledge in Terraform (Infrastructure as Cloud).

• Experience in microservices and/or service-oriented architecture

• Excellent communicator to collaborate at different levels, across diverse skill teams.

• The ability to articulate complex information succinctly and accurately.

• Strong presentation skills.

• Able to understand and translate both technical and business language.

• Well-developed analytical and problem-solving ability with a strategic mentality, ability to assess risks and propose appropriate mitigation actions based on professional judgment.

• High degree of initiative, self-motivation, and ability to work independently as well as in team.

• Deal with ambiguity, competing requirements and priorities.

• Be open and ready to disrupt ourselves, modernize and simplify things.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, and prescription drug coverage

• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Vehicle discount program for employees and family members, and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year's Day

• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here: Benefit Summary (~~~$)

Visa sponsorship and relocation is available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, If you need a reasonable accommodation for the online application process due to a disability, please call ~~~.

# LI-Hybrid

Requisition ID : 29110