Service Coordinator

Description

Who We Are

Shambaugh & Son L.P., a wholly owned indirect subsidiary of EMCOR Group, Inc., is a customer-driven, single-source, self performing construction/engineering firm. We specialize in the Design-Build method of construction resulting in fast-track delivery of the project improvements to our customers. We are one of the largest specialty contractors in the U.S. and the only one with all eight M.E.P. (Mechanical, Electrical, Process, Automation, Refrigeration, HVAC, Plumbing, and Fire Protection) design and installation capabilities in-house. We perform more than $1 billion of construction projects per year with over 3,000 employees throughout 50 states from our home office in Fort Wayne, Indiana.

Job Summary

You will be responsible for performing a wide variety of customer service/dispatching and administrative duties required to bill, receive, screen, record, prioritize, assign and close customer requests for technical support and inspections.

Essential Duties and Responsibilities

• Responsible for Scheduling, Billing Preparation and Customer Relations.

• Utilize Accounting system to pull Work Order Numbers and enter Inspection Agreements.

• Utilize Building Reports, our Inspection Software, to schedule and provide customers with online access to their reports.

• Receive customer requests for service in a professional manner, obtaining needed information to dispatch the calls efficiently, while also trying to provide a reasonable ETA to the customer.

• Reassign work as needed to manage our field schedule yet meet customer expectations; making judgements based on current workloads and priorities.

• Follow the company endorsed business process and best practices for dispatch

• Reconcile technicians debrief information on service tickets and calendar to enable you to perform invoicing preparations tasks daily/weekly. All completed service requests should be reconciled and sent to the Billing Specialist within one week of the service date.

• Process approved quotes, schedule manpower, and work with customer to the completion of projects.

• Verify calendar/schedule information for accuracy, including technicians time off.

• Maintain document retention per company protocol.

• Maintain confidentiality of customer and employer information at all times.

• Dispatch Service Partners / Sub Contractors as needed.

• Perform other duties as directed.

Qualifications

• This position requires a proficiency in computer usage above basic Microsoft Office & Windows Skills. Must be tech savvy.

• Experience with AS400 / TrueLine accounting system a plus.

• Must be able to retain training in an organized fashion to be successful.

• Good understanding of Excel Spreadsheets and Creating of Tables.

• Dispatching or scheduling experience with Technicians, Project Managers, etc.

• Proven experience in multi-tasking and doing several difficult tasks at once - incoming calls, scheduling, internal personnel, emails, tracking down information, etc.

• Must be organized, self-motivated and a strong work ethic

• Professionalism in email and over the phone

• Work hours Monday through Friday, 7:00AM - 3:30PM

Shambaugh is deeply committed to a policy of equal employment opportunity for all its job applicants and employees. We seek to employ qualified persons in all job classifications and to administer all personnel actions affecting our employees without discrimination on the basis of race, color, religion, sex, pregnancy, age, national origin, sexual orientation, gender identity, political ideology, ancestry, or genetic information. Individuals with a disability, disabled and other protected veterans and any other characteristic protected by applicable law will be given the fullest consideration for employment in positions for which they are qualified. We also are committed to making reasonable accommodations for qualified individuals with a disability as well as abiding by any and all state and local laws, which in addition to the above prohibit discrimination in any form.

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