siren retail market specialist - events

Now Brewing: siren retail market specialist - Events (Chicago), Chicago Roastery

This job contributes to Starbucks success by using functional expertise to create and maintain the Roastery & Reserve Experience for our customers. Using their deep knowledge and understanding of assigned specialties, Specialists work cohesively with the greater leadership team to ensure partners have everything they need to deliver the Roastery & Reserve Experience.? Specialists may be assigned to one or more specific functional areas of operation. Specialists' functional areas may include but are not limited to events, scheduling & administration, merchandising, inventory, and training.? The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.?

The Siren Retail Market Specialist - Events is responsible for creating and driving the events business strategy for our flagship location on Chicago's Magnificent Mile. The specialist plans, designs, organizes, and leads events through our location leadership teams, ensuring both client and partner needs are met. The Siren Retail Market Specialist - Events acts as an ambassador for the Siren Retail brand, responsible for networking with internal and external stakeholders, identifying business partnerships, and building deep relationships with community stakeholders in the Greater Chicagoland area. The Siren Retail Market Specialist - Events acts as the primary point of contact for the lifecycle of a Roastery event, focused on providing a memorable experience for both clients and store partners.

**Summary of Key Responsibilities?**

Responsibilities and essential job functions include but are not limited to the following:?

**Leadership?**

• Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks

• Role models a passion for service, coffee curiosity, operations excellence and innovation while inspiring partners to deliver the Roastery & Reserve Experience

• Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to established standards and to set a positive example for the store team

• Contributes to positive team environment

• Implements and communicates plans to store team to meet operational and organizational objectives

• Constantly scans and assesses store environment and key business indicators to identify problems, concerns, and opportunities for improvement. Communicates ideas to the management team for broader areas of improvement. Provides input to the management team regarding standards gaps and opportunities to achieve operational and team goals

• Applies operational excellence tools (I.e. Specialist Approach and supporting tools) to appropriately identify and solve store and zone problems

• Responds to immediate store and zone needs by utilizing internal resources such as other store specialists and external resources, such as Partner & Asset Protection, Facilities, Partner Resources, Merchandising, and Food & Beverage

• Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools

• Understands how to achieve top priorities within their area of expertise and removes barriers to the overall success of the store, balancing competing priorities

• Ensures partners have the information, support and context they need to achieve goals and bring the Roastery & Reserve Experience to life.

• Engages in conversation with customers to understand their experience and adjust as needed in the moment, identifying trends to continuously improve through awareness, empathy and action

**Planning & Execution:?**

• Collaborates with store manager team to create targeted plans to achieve established goals and demonstrates agility to adapt to the unexpected?

• Works with the director, senior operations manager, and store leadership team to help inform and develop strategic and operational plans for the work group, managing execution, and measuring results

• Demonstrates ingenuity and creativity in accomplishing goals when resources are limited or unavailable; can execute a plan without relying on a defined process

• Provides input into store staffing levels and decisions to ensure appropriate staffing and scheduling, to maximize partner development, and to deliver the optimal experience for both partners and customers based on functional area of expertise

• Utilizes tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team?

• Communicates clearly, concisely and accurately to ensure understanding while promoting a unified store leadership team

• Communicates regularly with store leadership team about operational and partner observations, challenges, concerns, insights, and suggestions

• Supports general manager and management team in implementing company programs by working directly with partners to execute action plans that meet operational and organization objectives?

• Specialist managers may have key responsibilities associated with one or more specific functional areas of operation. Specialists functional areas may include but are not limited to:

• Events Specialty:?Host events, tours, and distinguished guests. Consult with perspective clients on event design, menu options, scheduling, and pricing

Business Requirements:

• Develops understanding of all operational tools, systems, business analysis and processes to plan for and achieve operational excellence in the store

• Communicates observations, actions, outcomes, and follow-up items to management team on a regular basis

• Develops and maintains positive relationships with others by understanding and addressing individual motivation, cultural nuances, needs and concerns

• Supports management team in ensuring partners adhere to operational compliance requirements

• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs to recognize partners

• Maintains regular and consistent attendance and punctuality

• Actively participate in store-related meetings, training sessions, and store visits

• Manages service of alcohol according to all state and federal laws and regulations, as well as company and brand and policies and standards?

**?**

Basic Qualifications

• Progressively responsible retail or restaurant management experience

• 21+ years of age

• Ability to read, understand, follow and enforce safety procedures

• Ability to carry 35lb on a consistent basis

• Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays

Preferred Qualifications

• Experience for appropriate specialty, including:

• Extensive event management experience for a major organization

• Inform staffing and scheduling strategies to support scheduled events

• Experience with internal and external stakeholder engagement

• Experience with for profit and non-profit organizations and community partnerships

• Additional languages beneficial

• Proficiency using store computer systems and programs including Microsoft Office

• Effective oral & written communication skills for executive level audiences

• Strong organization, planning, problem-solving, and prioritization skills

• Strong attention to detail

• Ability to handle confidential and sensitive information

• Education: High school/GED

_As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.? Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.? You will also have access to backup care and DACA reimbursement.?? Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to ~~~.??_

_*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above.? For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.?_

_The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. ?At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.?_

_Join us and inspire with every cup. Apply today!?_

_All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.?_

_We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.?_

_Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at ~~~.??_