WestRock Company • Jacksonville, FL 32232
Job #2691328696
The Account Coordinator (AC) for our Preprint team - is responsible for managing the coordination of the Graphic Solutions information flow process, functioning as a liaison between sales, accounting, production, and most importantly, the customer to ensure full customer satisfaction. The AC II will oversee communication regarding printed material while assisting in growth and development opportunities that will contribute to the business' bottom-line results. In addition, the AC will participate in continuous improvement opportunities that will also contribute to the business' results.
Assist team members in the order flow process: Quoting?Ordering?Scheduling?Expediting?Shipping?Reporting
Administrative Tasks: daily production meetings, reporting and tracking, manage internal and external communication flow on a timely basis.
Maintains an ongoing relationship with the customer, sales and WestRock production sites, allowing the AC to keep track of orders, follow processes, and prioritize demands to ensure customer satisfaction.
Solicit, organize, and communicate customer feedback relative to division performance.
Responsible for continuous education in the areas of new technology, new processes, and personal growth.
Bring innovative ideas regarding sales and service to the team
Behaves in accordance with WestRock values and operating principles
Assist anywhere needed
Minimum three years' experience in Account Coordination
Inventory Management - collect and communicate customer needs and feedback with a focus on reduction in obsolete materials in regard to printed product
Higher Education preferred i.e. Vocational, Associate's or Bachelor's Degree preferred
Experience in printing or packaging is a must
Strong written and oral communication skills required
Project management, problem solving, and analytical skills
Excellent organizational & time management skills - ability to be proactive, set and acknowledge priorities
Ability to multitask and complete tasks timely, efficiently and accurately
Attention to detail
Self-starter/takes initiative
Ability to train and relay information to others in a manner that promotes learning and understanding
Ability to resolve conflicts, promote and develop teamwork
Personal computer experience and knowledge of Windows applications and Microsoft Office (Excel knowledge is a must)
Ability to work with costing systems and estimating reports
Ability to operate with the customer and WestRock's best interest in mind
Corporate culture based on integrity, respect, accountability and excellence
Comprehensive training with numerous learning and development opportunities
An attractive salary reflecting skills, competencies and potential
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at ~~~.
WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.
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