Supervisor Guest Services

Cumberland Village seeks a Guest Service Supervisor, full time, Monday through Friday, days and must have past customer service experience! Apply Today!The Guest Services Supervisor oversees Customer Service, Recreation - Entertainment, the Gift Shop, and Salon Services; supervises Guest Services Department staff, receptionists, and volunteers. This individual is a member of the nursing center interdisciplinary and management team. The Guest Services Supervisor listens to what customers want, advocates for their quality of life, maintains flexibility to meet the needs of a variety of customers, and delivers on the small but important requests.

B enefits *$15.00 - $16.00/hour

Variable compensation plansTuition, Travel, and Wireless Service DiscountsEmployee Assistance Program to support mental healthEmployee Foundation to assist financially with unforeseen hardshipsDiverse, Equitable, and Inclusive (DEI) workplace with DEI committee. DEI is a part of our company's DNA.Nursing Student Loan Debt Repayment and Tuition Assistance*Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off

We also offer voluntary insurances such as:Pet InsuranceTerm and Whole Life InsuranceShort-term DisabilityHospital IndemnityPersonal AccidentCritical Illness*Cancer Coverage

Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.

Position HighlightsEnsures a meaningful Guest Services program for all guests that includes creative, intellectual, physical, service, social, and spiritual individual, and group opportunities each week based on the customer's needs, interests, abilities, preferences, treatment plans and goals.Works with center staff to resolve guest concerns*Manages the monthly and annual customer satisfaction survey process within the facility and is responsible for the facility's customer satisfaction scores and response rates. Supervises the guest discharge follow-up process and ensures that discharged guests are contacted within 72 hours after discharge.Coordinates the Partner Program to ensure successful transition of new guests into nursing center life, including ensuring that rooms are ready for new Admissions, obtaining preference and choice profile from the guest and/or family; and getting to know new guests within 48 hours of admission.

Qualifications

Bachelor's degree or higher preferred.Two (2) years full-time experience in customer service/hospitality preferred.

Other Info

• Position Type: Full Time

• Pay Target: $15.00 - $16.00 per hour

• Job City: La Follette

• Requisition Number: 502408

Genesis HealthCare, Inc. and all affiliated entities (collectively "Genesis") has a strong commitment to diversity that is fully supported and practiced by our officers and leadership team. Genesis provides equal employment opportunities to all employees and applicants for employment without regard to actual or perceived race, color, religion, gender, gender expression, gender identity, sex, sexual orientation, HIV status, national origin, age, disability, marital status, pregnancy, ancestry, citizenship, genetic information, amnesty, military status or status as protected veterans, or any other legally protected characteristic. Genesis is an Affirmative Action and Equal Opportunity Employer and our goal is to foster an inclusive and accessible workplace free from discrimination and harassment where everyone has equal opportunities to succeed.