SVB - Account Manager - Payment Facilitation

Together, Silicon Valley Bank and First Citizens offer you the strength and stability of a diversified financial institution with a 125-year tradition of service and the personalized approach of a nimble financial partner.

First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 550 branches in 23 states and commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets.

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Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses and the visionaries whose new technologies could transform the way people live and work.

They come to SVB for our expertise, deep network and nearly forty years of experience in the industry we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.

About the Role

This role is for an Account Manager for Payment Facilitation clients.

We are seeking candidates with experience in Client Success or Account Manager roles who have deep knowledge of payments (ACH, wires, checks, virtual cards, Push to Card, RTP, and Payment Facilitation). You’ll be joining a client-facing team of Account Managers within the Embedded Payments Product organization focused on enabling our clients to evolve and/or disrupt the Financial Services industry. In addition to working with some of SVB’s most innovative clients, you will work closely with internal teams across Product, Risk, Compliance, Operations, Relationship Management, and Global Treasury and Payment Sales.

Responsibilities:

• Engage with SVB’s complex and strategic payment processing clients to become a trusted strategic advisor and main point of contact for anything related to the clients’ embedded payments programs.

• Grow and evolve these clients’ payment programs, help navigate compliance topics, clear operational hurdles, and identify and manage risks.

• Collaborate with internal stakeholders to seek approvals, explore new solutions or processes, and coordinate with broader relationship teams.

• Manage and report on dedicated portfolio of clients including program performance, changes, expansion opportunities, concerns, and risks.

The base pay for this position is relative to your experience but the range is generally $114,900.00 – 199,160.00 per year. This position is eligible for variable compensation, which may be in the form of incentive, bonus, or commission pay. First Citizens offers a competitive, comprehensive benefits program which you can review here: ~~~.

Bachelor’s Degree with 2-4+ year(s) of experience

OR High School Diploma or GED and 6-8+ year(s) of experience

• Have experience building strong trusting relationships with clients across multiple levels of seniority and functional areas.

• Have deep knowledge of the major US and cross-border payment methods (e.g. ACH, wires, checks, RTP, card).

• Demonstrate they have skills to advocate for clients and, at the same time, be able to have tough conversations with clients’ senior leadership.

• Demonstrate an ability to collaborate with cross functional teams and lead groups in problem-solving open-ended requests.

• Understand risk and compliance topics – including third/fourth-party, on-behalf-of payment models, AML, sanctions, fraud, payments network requirements – relevant to the embedded payments space.

• Thrive when faced with ambiguity.

• Be able to prioritize, own, and execute on multiple initiatives simultaneously.

• Subject matter expertise in payments as well as humility to bring in other SMEs where needed.

• Ability to understand complex payment topics and articulate them to stakeholders.

• Adaptability to thrive in a fast-paced, startup environment within the bank.

• Excellent interpersonal, email, presentation, written and verbal skills. Ability to adjust communications based on the audience.

• Positive attitude, team player approach, eagerness to celebrate success.

• Comfort with delivering difficult messages to people in senior roles.

• Ability to be resourceful; self-starter who is able to work independently and take ownership.

• High integrity -- guided by doing what’s right not what’s easy. Respect for confidential information.

Company Description:

Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money … and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.

First Citizens Bank. Forever First®. Member FDIC.

Equal Opportunity/Affirmative Action Employer/Minority/Female/Disability/Veteran

If you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.