Technical Field Service Representative, II - NH

Technical Field Service Representative, II - NH

Company Energy Systems East

Name Technical Field Service Representative, II - NH

Req # 64466

Employment Type Full Time

Shift 1st

At Energy Systems, a subsidiary of Generac, our people help make the world safer, brighter, and more productive. United by our Values, people with diverse backgrounds and points of view work together to ensure our customers have peace of mind.

It's a challenge, and an invitation. Most importantly, it's an opportunity to join an industry leader. There's never been a better time to work at Energy Systems. Our rapid growth equals rapid career advancement opportunities for those who want to be challenged and enjoy a fast-paced, high-performance culture.

The Technical Field Service Representative Level III is responsible for providing on-site and phone troubleshooting, repair, equipment modifications, installation, and sales commissioning support of Generac industrial products. This position will require up to 50% travel.

• Perform technical skills including but not limited to, mechanical, electrical, troubleshooting and repair of generators

• Provide emergency/unscheduled repairs of generators both during normal working hours and after-hours, weekends and holidays as directed

• Perform scheduled preventative maintenance service and/or repairs of generators

• Read and interpret operational manuals, electrical schematics, universal generator literature, and work orders to perform required maintenance and/or repairs

• Detect faulty operations, defective material and report them and any other unusual situations to the service managerin a timely manner

• Stays current on NFPA and State regulations for EPSS

Minimal Qualifications:

Education:

High school Diploma

Work Experience:

4 years servicing and troubleshooting of Emergency Power Supply Systems (EPSS)

Knowledge, Skills and Abilities:

• Working knowledge of mechanical design, AC and DC circuitry, power generation, wiring schematics, and connection diagrams

• Advanced knowledge of Engine maintenance and troubleshooting of natural gas fuel systems.

• Knowledge of power generation; light tower, pumps, and heating products

• Spark Ignited knowledge

• Excellent troubleshooting skills, the ability to make independent decisions, and work with minimal supervision

• Ability to work and communicate well with others

• Ability to provide detailed reports within 24 hours

• Ability to manage and respond to emails, texts, and phone calls in a safe and timely manner

• Excellent conflict and resolution skills

• Able to observe, identify and relay critical information to the company, customers, or coworker

• Assist operations department with personal scheduling

• Ability to deploy and electrically connect rental generator units.

• Ability to always present themselves in professional manner

• Excellent time management

• Ability to take on leadership role related to field service duties.

Preferred Qualifications:

Education :

Associates Degree

Work Experience:

8years servicing and troubleshooting of Emergency Power Supply Systems (EPSS)

Knowledge, Skills and Abilities:

Working knowledge of business enterprise systems (e.g. FieldServio, SAP, etc.)

Proficiency in schematic and service documentation

Level of Independence: This position acts under the Service Operations Manager.

Compensation : Energy Systems is committed to fair and equitable compensation practices. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including short term and long-term incentives.

Benefits : This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending, and health savings accounts, accrued paid time off, 8 paid Holidays, opportunity for overtime and 401(k) retirement benefits.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to use hands to manipulate objects, tools, or controls; and talk and hear. The employee is regularly required to walk; stoop; crouch; bend and reach above shoulders. The employee must frequently lift and/or move up to 50 pounds unassisted and up to 100 pounds with assistance, waist high, up to 10 feet away. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception. The employee must comply with the assigned location PPE requirements including but not limited to safety glasses, hearing protection, appropriate gloves, clothing, and shields for required tasks and closed toed or safety shoes as required by facility safety policies.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."