Technical Program Manager

Technical Program Manager

General Information

Ref #:

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Travel Amount Required

Up to 25%

Job Type

Regular-Full Time

Location

Lowell - Massachusetts - United States

Company Overview

Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at ~~~/careers #WeAreUKG

Description & Qualifications

Description

About the Team

The Value Stream Acceleration Services team, part of the Engineering, Product, Innovation and Cloud (EPIC) organization, is responsible for serving a portfolio of value streams that feed into an enterprise SaaS product, with the goal of accelerating the delivery of value to customers. The team is composed of highly skilled practitioners who have expertise in their respective areas and work collaboratively to ensure that value streams are delivering maximum value. The team is committed to driving innovation, continuous improvement, and customer satisfaction, and is focused on accelerating better outcomes for our people and our customers.?

We are seeking a highly motivated Technical Program Manager to join our team. In this role, you will have the opportunity to be part of a dynamic team, helping to drive the lifecycle of product development and contribute to the successful delivery of our SaaS-based products. Leveraging strong communication skills, technical expertise, and leadership abilities, you will collaborate with cross-functional teams to drive the delivery of product releases and other project and programs, while also fostering a culture of excellence and collaboration. You will work closely with experienced professionals, growing your skills through valuable hands-on experience and mentorship while also playing a vital role helping UKG achieve its goals.

About the Role

• Value Stream Management: Assist in driving the value stream in delivering in collaboration with other Value Stream leads, including Technical Program Managers and Program Leads. Participate in value stream events, process improvement initiatives, and optimization efforts to enhance delivery efficiency and customer satisfaction

• Project & Program Management: Drive the definition and execution of project & program activities, including scope definition, planning, scheduling, tracking, risk management and reporting. Work closely with cross-functional teams to ensure alignment with project goals and timelines

• Technical Acumen: Apply your familiarity with software development processes to guide project planning and execution, ensuring adherence to best practices and standards

• Reporting & management: Maintain and review project metrics and documentation, including flow metrics, backlogs, project plans, meeting minutes, action items, and other artifacts as needed. Be ready to provide regular updates on overall progress, milestones, and key metrics to stakeholders as aligned with Agile principles

• Stakeholder Communication: Collaborate with internal and external stakeholders, including product managers, engineering teams, QA, and customer support, to facilitate communication and ensure clarity of expectations

• Problem solving: Analyze complex challenges that arise during project execution, identify root causes, and drive development of innovative solutions to overcome them

• Process Improvement: Contribute ideas and suggestions for process improvements and optimization initiatives. Actively participate in retrospectives and lessons learned sessions to identify areas for enhancement and implement best practices

Qualifications

Basic Qualifications

• Bachelor's degree or bootcamp equivalent in Computer Science, Engineering, Information Technology, or related field

• 1-3 years of experience in a technical role within the software industry, with exposure to Agile methodologies, project and program management concepts

• Able to perform in a hybrid-office role, requiring three or more days per week in the office

Preferred Qualifications

• Strong analytical and problem-solving skills, with the ability to understand complex technical issues and translate them into actinable plans

• Organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously

• Good communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build positive working relationships

• Having a continuous learning approach, including the ability to ask relevant questions to understand requirements and context, as well as ability to receive and incorporate feedback

• Experience with Aha!, JIRA, Confluence, PowerBI preferred

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster (~~~) and its supplement .

View the Pay Transparency Nondiscrimination Provision (~~~)

UKG participates in E-Verify. View the E-Verify posters here (~~~) .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ~~~.