Training Manager, Scaled Operations, YouTube Trust and Safety

Minimum qualifications:

• Bachelor's degree in Education, Instructional Design, a related field, or equivalent practical experience.

• 10 years of experience managing and deploying training programs.

Preferred qualifications:

• 10 years of relevant work experience.

• People management experience.

• Experience in consulting, on-boarding, managing cross-functional projects with delivery and impact at scale in organizations.

• Experience in collaborating and influencing stakeholders (i.e. vendor teams) for driving product/policy solutions at scale.

Fast-paced, dynamic, and proactive, YouTube's Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

As Training Manager, you will lead a team of training program managers who help thousands of content reviewers to review content effectively by providing scaled learner centric training and knowledge management strategies and solutions. You will analyze trends and future launches to anticipate training needs and advocate the continual improvement of the reviewers training experience.

Working with our cross-functional teams, you will create training project plans, review the design and development process, and coordinate with our partners to ensure smooth delivery to our service delivery centers. You will report training progress and evaluate the training to understand its efficacy in preparing agents to provide quality service to our consumers.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.

• Lead and coach a team of Training Program Managers.

• Consult with business partners and stakeholders across Policy, Quality, and Vendor teams to determine the most effective training and knowledge management strategy to support products and workflows.

• Oversee global training on-boarding program implementation and measurement, including community of vendor trainers. Manage learning strategy, training security, and content access design across global vendor population.

• Improve and manage team processes for curriculum design, continuous learning, and measuring training efficacy.

• Drive innovation at scale in driving the efficient and effective on-boarding and training solutions.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy (~~~/) and EEO is the Law. (~~~) If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form (~~~) .