voip support analyst

voip support analyst.

• iowa city , iowa

• posted april 24, 2024

job details

summary

• $25 - $30 per hour

• contract

• associate degree

• category computer and mathematical occupations

• reference1049968

job details

job summary

Our client in Iowa City is seeking an IT Analyst focused in VoIP support for a long term contract. Are you or someone you know looking for a new position?

This is 100% on-site in Iowa City.

Below is more info. Thanks!

IT Support Analyst position is a contract position with a duration lasting up to 12 months. This position will provide basic level support migrating voice communication services to a new VoIP platform. The work schedule will primarily be an 8-hour workday, starting between 7:00 a.m. and 9:00 a.m., Monday through Friday. Primary duties will be provisioning, testing, installing, documenting, and supporting basic voice communication end points - including both hard and soft phones.

Experience Requirements

Experience (typically 6 months to 1 year) supporting a VoIP communications platform in an IT environment

Problem-solving skills and the ability to quickly learn new software

location: Iowa City, Iowa

job type: Contract

salary: $25 - 30 per hour

work hours: 8am to 5pm

education: Associates

responsibilities

• Performs voice communication system migration activities utilizing various management tools and techniques

• Provisions voice communication end points with a high level of accuracy

• Tests and installs voice communication end points; independently troubleshoots issues and escalates issues when necessary

• Provides customer support and training on voice communications at time of installation

• Creates and maintains documentation on voice communication systems, services, and inventory

• Works within a centrally managed healthcare enterprise IT environment including clinical, critical care, research, and office spaces

• Interacts professionally and respectfully with all levels of organization personnel, including patients and visitors

• Works closely and collaboratively with peer technicians and other project teams to promote consistent and excellent service delivery

The essential functions of this role include

• standing for 8 hours at one time

• working weekends qualifications:

• Experience level: Experienced

• Minimum 1 year of experience

• Education: Associatesskills:

• VoIP

• Desktop Support

• Voice Communications

• Avaya Cloud

• Technical SupportEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group ~~~ Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ~~~ offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.