31% of students are aware of at least one campus office webpage with a chat bot to answer questions after hours, and 36% of students would like to see this technology implemented more.Image:  Two semesters of working the front desk at Wichita State University’s recreation center shaped Lauren O’Donnell’s appreciation for the kind of stress full-time employees on campuses can feel. O’Donnell fielded questions, and quite a few lost-item inquiries, in person and over the phone as students and...


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