Amazing Business Radio: Christine Churchill
blog post from Shep Hyken
The Cost of Bad Customer Service The Impact of Bad Customer Service on Your Customers, Employees, and ROI Shep Hyken interviews Christine Churchill, Founder and CEO of the Customer Service Institute of America (CSIA). She shares how organizations can identify, measure, and address issues to improve customer experience. Top Takeaways: Customers are smarter […] The post Amazing Business Radio: Christine Churchill appeared first on Shep Hyken....
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