IT workers face greater stress from remote issues

IT support has forever changed as more and more employees are now working from any number of remote locations — and no longer sitting behind a corporate firewall. The days of walking your computer down to the IT department for repair or having a help-desk worker drop by the cubicle to troubleshoot your network connection have been replaced by the need for support from anywhere on any device. “Five years ago, [IT workers] were about how to support things like Windows updates and every...