New study explores how to use chat bots to retain students

Image:  A new study from Georgia State University found that community college students receiving targeted, personal text messages from an artificial intelligence chat bot were more likely to complete tasks critical to staying enrolled. The randomized controlled trial, conducted during the 2020–21 academic year, included about 11,000 students attending Perimeter College, a community college that is part of Georgia State University. Students received personalized text messages—complete...