Students' high expectations of financial support during crises

Only 9% of students disagree that colleges “should be responsible” for helping a student in financial crisis.Image:  As far as major life purchases go—home, car and college education—former financial aid administrator Amy Glynn can’t help but notice that only two out of three have revamped the experience to be highly personalized and relatively easy, with the monthly payment made clear. And when those two are taken off the list, college is the one still standing. Families have access...