The science of miscommunication at work

On the latest episode of ‘The New Way We Work,’ Dr. Tomas Chamorro-Premuzic explains why we have such difficulty being understood at work. People speak an average of 7,000 words a day by some estimates. Of course, that varies widely depending on your job, your position, your family, and even your personality. But regardless of how many words you are speaking, we are all taking in a lot of information. In fact, research suggests that the average person hears between 20,000 and 30,000...